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Welcome to Rounds, your monthly look at the updates, stories, and practical tips that support everyday clinic work.
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Smarter search, batch uploads & more
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How Dr. Lo is finding more in his day
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Webinars and Learning Labs
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Product Updates
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Find the Right Cases Faster with Smart Search
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When a patient’s name escapes you, you can now search using the details you do remember.
Describe the case in your own words, and CoVet will show relevant matches from your case history.
Try searches like:
- The corgi with a heart murmur
- Cat dental extraction with complication
- Post-op recheck after spay last month
To use it, toggle the search bar from Case name to Smart Search and type what you remember. You can switch between modes anytime without losing your query.
Available on iOS, Android, and web. Make sure you’re on the latest version to see the toggle.
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Chat with Support
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In-App Support is now available inside CoVet.
Ask a question, report an issue, or share feedback from inside the app, and get help in chat.
Quick questions may be answered automatically, and when more help is needed, a member of our Customer Success team will follow up.
To find it tap your Profile, then Chat with Support. How To Report Bugs and Share Feedback →
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A Few More Updates
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Template-Specific Detail Levels: Set Concise, Standard, or Detailed note output by template, while keeping your global default as the fallback. Customize settings →
Easier Source Review in AI Chat: Use View Sources to verify the supporting material behind AI Chat answers. Quickly navigate documents, passages, transcript lines, note excerpts, clinical web sources, and PDF pages. Learn more →
Batch Upload: Upload images, audio recordings, and PDFs together, making it easier to bring backlogs, transferred records, and saved files into CoVet. Learn more →
Default Medical History by Template: Set the right Medical History format once, then let each template load it automatically when you start a case. Learn more →
Timestamps in Transcripts: See exactly what was said and when, with line-by-line timestamps that make transcript review easier for audits, compliance, and shift handoffs. Learn more →
We’ve also made a series of behind-the-scenes updates to help things run faster and support more capacity.
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From the Field
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Dr. Gordon Lo is an OVC graduate with a Master’s in canine cognition from Western University. He is passionate about behaviour, nutrition, preventative medicine, and helping pets live pain-free lives.
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“In the past two years [since signing up for CoVet], I can count on under two hands how often I was actually late because of notes. It’s almost never.”
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— Gordon Lo
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Some days, everything happens at once: regular appointments, walk-in emergencies, surgery questions, dental cases, and a dozen details you are expected to remember hours later.
For Dr. Gordon Lo, those are the days CoVet matters most.
Because CoVet records the visit and builds the notes as he works, he doesn’t have to spend the evening reconstructing the day from memory. His notes are ready for review sooner so he can avoid staying late, and help his team get home on time too. Watch Dr. Lo’s story →
Feedback like this helps us keep improving CoVet around how you work. If CoVet has made your day a little easier, we’d be grateful if you shared your experience. Leave us a review on Trustpilot →
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Our June Learning Labs focus on the settings and shortcuts that help CoVet match the way your team documents, reviews, and shares records.
Sessions are available in English, French, Spanish, Dutch, and German, with topics including customization, tips, and tricks.
Missed our May sessions? You can still catch the replays here: Watch the replays →
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Dr. Mike's Pro Tip
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Dr. Mike Mossop shares his favorite tips for getting the most out of CoVet.
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Generate drafts right after recording
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With Stop & Generate, CoVet can begin generating your favorite records as soon as you stop recording.
It’s a small setting with a big impact, especially when you record the entire consultation.
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To turn it on:
- If you haven’t done it yet, choose your default template and favorites
- Then go to App Settings
- Scroll down to Stop & Generate and enable it
- Choose Generate Default or Generate Favorites
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Visit our Help Center for more →
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Thoughts on Today's Issue?
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